Shipping policy
Shipping Policy
Last updated: October 31, 2026
PrimeSaber ships to selected countries and regions. Orders are generally prepared within 1–2 business days after payment is confirmed. Estimated transit time after dispatch is 6–8 business days.
Actual delivery time may vary due to product availability, customs processing, carrier delays, weather, holidays, and local conditions.
1. Shipping Destinations and Fees
Free shipping is available for:
Canada, Mexico, and the United States
Brazil, Paraguay, and Peru
Most European destinations, including the United Kingdom
Hong Kong, Japan, South Korea, and Taiwan
Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam
Australia and New Zealand
Shipping is USD 15 for Bahrain, Egypt, Israel, Kuwait, Qatar, Saudi Arabia, and the United Arab Emirates.
Shipping is USD 15 for Georgia.
2. Order Confirmation and Tracking
You will receive an order-confirmation email after purchase. Once an order has been dispatched, PrimeSaber will send shipping confirmation and tracking information when available.
Please check your spam or promotions folder if you do not receive these emails.
3. Customs, Duties, and Delays
For destinations listed in this policy, PrimeSaber covers applicable import duties, taxes, and customs-clearance charges.
If a carrier or customs authority requests payment from you, contact primesaber@163.com before making payment so that we can assist.
Delivery estimates are not guaranteed. Customs, carrier operations, weather, holidays, and local conditions may cause delays.
4. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, postal code, and contact details. Address changes may not be possible after dispatch.
If a package is returned because the address is incomplete, incorrect, or refused, additional reshipment charges may apply.
5. Changes and Cancellations
To request an order change or cancellation, email primesaber@163.com within 24 hours of purchase and include your order number.
Requests cannot be guaranteed once order processing has started. Orders already dispatched cannot be changed or cancelled. Approved cancellations before dispatch are refunded to the original payment method.
6. Delayed, Lost, or Delivered Parcels
If tracking has not updated for an extended period or your order has not arrived within the estimated delivery period, contact PrimeSaber with your order number. We may request an investigation from the carrier.
If tracking shows a package as delivered but you cannot find it, contact us within 7 calendar days of the recorded delivery date. Please first check the delivery area, household members, neighbours, building staff, and any carrier notice.
A missing-package report does not automatically guarantee a refund, replacement, or reshipment. The outcome depends on tracking records, proof of delivery, and the carrier’s investigation.
7. Damage, Missing Items, or Incorrect Items
Inspect your order after delivery. Report damage, missing items, or incorrect items within 7 calendar days.
Please include your order number, a clear photo of the shipping label, photos of the outer packaging, and photos or video showing the issue. Keep the product, packaging, and shipping label until the review is complete.
8. Contact
Email: primesaber@163.com