Shipping Policy

Last updated: October 31, 2026

PrimeSaber ships to selected countries and regions. Orders are generally prepared within 1–2 business days after payment is confirmed. Estimated transit time after dispatch is 6–8 business days. Timing may vary due to product availability, customs processing, carrier operations, weather, holidays, and local conditions.

Shipping Destinations and Fees

Free shipping: Canada, Mexico, United States; Brazil, Paraguay, Peru; most European destinations including the United Kingdom; Hong Kong, Japan, South Korea, Taiwan; Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam; Australia, and New Zealand.

USD 30 shipping: Bahrain, Egypt, Israel, Kuwait, Qatar, Saudi Arabia, and the United Arab Emirates.

USD 15 shipping: Georgia.

We cannot currently ship to destinations not listed above.

Order Confirmation and Tracking

You will receive an order-confirmation email after purchase. Once dispatched, we will send tracking information when available. Please check spam and promotions folders if you do not receive these emails.

Customs, Duties, and Delays

For destinations listed in this policy, PrimeSaber covers applicable import duties, taxes, and customs-clearance charges. If a carrier or customs authority requests payment, contact primesaber@163.com before paying so we can assist.

Address Accuracy and Changes

Customers are responsible for complete and accurate shipping details. Address changes may not be possible after dispatch. Additional reshipment charges may apply if a parcel is returned because an address is incomplete, incorrect, or refused.

Changes, Cancellations, and Delays

For an order change or cancellation, email primesaber@163.com within 24 hours and include your order number. Requests cannot be guaranteed once processing starts, and dispatched orders cannot be changed or cancelled.

If tracking has not updated for an extended period or the parcel has not arrived within the estimated period, contact us with the order number. We may request an investigation from the carrier.

Delivered, Damaged, Missing, or Incorrect Orders

If tracking shows delivered but you cannot locate the parcel, contact us within 7 calendar days. Check the delivery area, household members, neighbours, building staff, and any carrier notice first. Outcomes depend on tracking records, proof of delivery, and the carrier's investigation.

Report damage, missing items, or incorrect items within 7 calendar days. Include your order number, a photo of the shipping label and packaging, and photos or video of the issue. Keep the product, packaging, and label until review is complete.