Return & Refund Policy

Last updated: October 31, 2026

PrimeSaber wants you to shop with confidence. This policy explains how we handle returns, refunds, replacements, warranty claims, and cancellations.

14-Day Return Window

You may request a return or refund within 14 days after receiving your order. To qualify, the item must be unused, in its original condition, and returned with original packaging and applicable accessories. Please keep your order confirmation, invoice, or other proof of purchase.

Do not return products to the sender address on the shipping label. Contact PrimeSaber first for return instructions.

How to Start a Return

Email primesaber@163.com with your order number and the reason for your request.
For damage, defects, incorrect products, or missing items, include clear photos or a short video of the item and packaging.
Wait for written return authorization before shipping an item back.

Damaged, Defective, Incorrect, or Missing Items

Please contact us promptly after delivery. After review, PrimeSaber may provide replacement parts, a replacement item, or a refund. If the issue is confirmed to be our responsibility, we will cover necessary shipping costs.

Warranty Claims

Eligible faulty products may be replaced at PrimeSaber's expense during the applicable warranty period. Damage caused by misuse, accidents, modification, or other human factors is excluded. Warranty claims apply only to purchases through the official PrimeSaber website and require an order number and proof of purchase.

Return Shipping

For change-of-mind or other non-defect returns, customers are responsible for return shipping. Use a trackable service and keep your shipping receipt. PrimeSaber is not responsible for return parcels lost or damaged in transit.

Refund Processing

Approved refunds are normally processed within 2–4 business days after we receive the return. Your bank or payment provider may require additional time. Refunds are issued to the original payment method.

Order Cancellations

Cancellation requests must be sent to primesaber@163.com within 24 hours of placing an order. If the order has not shipped, a full refund will be issued. Orders cannot be cancelled after the 24-hour cancellation period.