Refund policy

Return & Refund Policy

Last updated: October 31, 2026

PrimeSaber wants you to shop with confidence. This Return & Refund Policy explains how we handle returns, refunds, replacements, warranty claims, and cancellations.

1. 14-Day Return Window

You may request a return or refund within 14 days after receiving your order. To qualify, the item must be unused, in its original condition, and returned with its original packaging and any applicable accessories. Please keep your order confirmation, invoice, or other proof of purchase.

Do not send products to the sender address shown on the shipping label. Contact PrimeSaber first for the correct return instructions.

2. How to Start a Return

Email primesaber@163.com with your order number and the reason for your request.

For damaged, defective, incorrect, or incomplete items, include clear photos or a short video of the product and packaging.

Wait for written return authorization before sending any item back. Pack approved returns securely and follow the instructions provided by PrimeSaber.

3. Damaged, Defective, Incorrect, or Missing Items

Please contact us as soon as possible after delivery if an item is damaged, defective, incorrect, or incomplete. After reviewing the information, PrimeSaber may offer replacement parts, a replacement item, or a refund as appropriate.

If the issue is confirmed to be our responsibility, PrimeSaber will cover the necessary shipping costs.

4. Warranty Claims

Eligible faulty products may be replaced at PrimeSaber’s expense during the applicable warranty period. Damage caused by misuse, accidents, modification, or other human factors is not covered.

A replacement product continues only the remaining warranty period of the original order. Warranty claims apply only to purchases made through the official PrimeSaber website. An order number and proof of purchase are required.

5. Return Shipping

For change-of-mind returns or other non-defect reasons, customers are responsible for return shipping costs. We recommend using a trackable shipping method and keeping the shipping receipt.

PrimeSaber is not responsible for return parcels lost or damaged while being shipped back to us.

6. Refund Processing

Once an approved return is received, refunds are normally processed within 2–4 business days. Your bank, card issuer, or payment provider may require additional time to post the refund.

Refunds are issued to the original payment method. In most cases, the refund is received within 10 days after PrimeSaber receives the returned item.