Contact Us
Need help? Our team is here to support you.
Email Support:
Website chat and email
Customer support is provided through website chat and email, not phone calls.
Physical Address:
PrimeSaber, 3070 S Wyandot St, Englewood, Colorado 80110, United States
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET), following daylight saving time.
Response Time
Ordinary emails and offline messages receive a first human reply within 24 hours, including weekends and holidays.
Order Issues
If you have a question about an existing order, please include your order number in your email so we can assist you as quickly as possible.
Warranty Claims
For warranty issues, please email primesaber@163.com with:
- Your order number
- A description of the issue
- Photos of the defect or damage
Expect a first human reply within 24 hours. Technical review usually takes 1–2 business days.